Domestic Shipping
Standard delivery times (e.g., 3-7 business days).
Shipping rates based on order size or free shipping for orders over $75.

International Shipping
Availability, estimated delivery times, and potential customs fees.

Order Processing
Orders are roasted and shipped within 2-3 business days.
Tracking information will be emailed once the order is shipped.

Returns & Refunds
What if my order is incorrect or damaged?
Please send an email with pictures to support@jackscoffee.com including photos.

How do I request a return or refund?
Due to the perishable nature of our coffee and the freshness we guarantee, we are unable
to accept returns on coffee purchases. If there’s an issue with your order, such as receiving
the wrong product, please reach out to our support team at contact@jackscoffee.com, and
we’ll make it right.